Notes
When the reserved vehicle is not available for rent
If the vehicle or equipment of the loaned vehicle fails to drive due to the previous loan, we will exchange the vehicle. If it does not affect driving, we will provide a discount or discount for the next rental. Thank you for your understanding.
We will promptly carry out the repair work at the designated workshop and endeavour to complete the repair in time before the lease date.
If the vehicle cannot be rented out due to an accident or other reasons, we will contact you immediately.
We will promptly prepare a replacement vehicle and consult with you.
Basically, we will match the same vehicle or upgrade it.
In the unlikely event that we are unable to prepare, we will promptly notify the customer and refund the booking deposit.
If we don't have a vehicle available, we may be able to have one ready for you at a nearby partner store.
Notes on Returning a Car and Refueling
We provide vehicles for rent with full tanks, so when returning the vehicle, please fill up the tank at the designated nearby gas station before returning the vehicle.
If the fuel level is not full for any reason, our staff will refuel the vehicle at the next rental, so you need to pay the following amount, including the refueling agent fee. ( The price will be more expensive, so be sure to fill up the gas at the gas station before returning.)
If the oil level is less than 1 tank full: 5,000 yen
If the oil level is below 1 bar but above 2 bars: 8,000 yen
If the fuel level is less than 2 tanks: 15,000 yen. Please note that this is more expensive, so please be sure to fill up at a gas station before returning the vehicle.
Also be careful not to use the wrong type of fuel (petrol or diesel).
Other matters related to returning the camper
There is no need to clean the car, but please do not leave garbage in the car. (Our company's handling fee is 500 yen per 20 liter bag)
If you use a sink, etc., please dispose of waste water yourself.
If the dirt or odor is severe, a special cleaning fee will be charged depending on the severity of the situation.
We are not responsible for the storage of any items left behind after the camper is returned. Please be sure to check on your own.
Things to note when traveling with pets
Pets must be brought on board in advance. If a pet is brought on board without permission, a special cleaning fee of 100,000 yen will be charged regardless of whether the pet is damaged.
If you are travelling with a pet, please make sure to let us know when booking. Optional 20% of the rental vehicle price (pet-friendly vehicles only)
To ensure your pet's safety, always place it in your carry-on device when driving.
You can only bring pets with you if you register the pet option at the time of rental.
If you allow pets without permission, you will be required to pay special cleaning fees and non-operating fees, your membership will be cancelled, and your membership organization/association will be notified, regardless of whether you are a member or not.
If you choose to bring your pet along, you will need to pay an additional cleaning fee.
Even when the vehicle is stopped, if your pet is not toilet trained, always keep it in a cage in the car.
If there is a risk of damaging the equipment or soiling the interior of the vehicle, or if there is severe hair removal or odors, use the cage inside the vehicle even when the vehicle is stopped.
If something unusual happens inside the car, please clean it immediately to minimize damage. Also, please notify staff when you return. If the user cleans the room thoroughly, there is no additional charge. However, if stains or odors remain, a special cleaning fee may be charged.
If you soil the interior of the vehicle or damage the equipment for any reason during the rental period, please be sure to report it to the staff before returning the vehicle. You will only be responsible for the additional cleaning or repair costs. If you do not report it and we find out, in addition to the cleaning and repair costs, you will also need to pay a business compensation fee of 100,000 yen. We will report it to the industry organization or association and take strict measures.
In principle, pets are limited to two cats/small dogs and one medium/large dog, and they must be kept in cages.
Even if you have no problem riding in a regular bus, you may experience vomiting or diarrhea when riding in a camper due to the environment, smells, and the way it is shaken. In particular, in many cases, dogs become unwell if they are left alone in a car, and they are more stable and feel better in a cage. Also, take frequent breaks and let them breathe fresh air.
Do not place pets on beds (including chairs that double as beds), bunk beds, sinks, or shelves.
Never connect the belt to any part of the interior or body of the car as this may cause injury to your pet or damage to the car.
If dirt is left in the car for a long time, it will leave an unpleasant smell in the car. If possible, please do not bring it into the car. If there is an unpleasant smell when returning, a special cleaning fee will be charged.